The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.
CWIC (same day appointment service)
CWIC Service (Care When it Counts) – providing a same day primary care appointment service. “Go Direct Right Care Right Place”. As part of a pilot initiative Inveresk patients can call CWIC direct on 0300 790 6292. Monday to Friday 8:30am to 10:30am.