Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to take into consideration face coverings and social distancing when in the surgery.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
Please telephone to arrange an appointment on 0300 790 6288. We operate a varied pre-bookable appointment system for our patients to consult with our range of health professionals and our staff are happy to arrange appointments for you or advise you which health professional is most appropriate for you to consult should you be unsure. Please remember one appointment is only for one person. It is best not to arrive too early for your appointment and please note that the highest demand for appointments are early morning and late afternoon and whilst we make every effort to accommodate your request, please be prepared to compromise.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Here is a list of the different ways you can access your General Practitioner & Nurses
Routine planned surgeries for doctors, specialist minor illness nurses and practice nurses
Monday – Friday
- 8:30am – 10:30am and 11:00am – 12:15pm
- 1:30pm – 3:30pm and 4:30pm – 5:30pm
Extended Hours Opening
Tuesday evenings 6:00pm – 8:00pm. Pre-bookable appointments ONLY. These pre-bookable appointments are greatly valued by our working patients who cannot attend normal day appointments.
Our Healthcare Technicians are available by pre-bookable appointment each morning; to take blood samples, check blood pressure or administer flu vaccines.
You may be referred to a healthcare technician directly from your doctor consultation. Housebound patients are visited in their homes.
Should you have a problem you feel will not wait for the next routine appointment, please telephone our receptionist, who will do all she can to help you. Our duty doctor for the day may be able to help you over the phone, so please give as much information as possible to our receptionist who will type your request into your record for the doctor to return your call. The duty doctor can also allocate you a doctor only reserved appointment with the most appropriate clinician for continuity of care. If you feel you are going to need to be seen that day please call as early as possible, ideally before 10:00am.
If you cannot for any reason keep your booked appointment with a member of our healthcare team, PLEASE telephone 0300 790 6288 to inform our receptionist so that a valuable appointment can be freed up for another patient to attend. Thank you.
We would respectfully ask that you:
- Do not arrive too early or late for your appointment
- Phone us to let us know if you intend to cancel an appointment or are running late for an appointment.
- Treat our staff with courtesy and respect, as they will you.
- Provide our reception staff with as much information as possible to help them help you consult with the most appropriate clinician. Our staff are authorised to do so by our clinicians. If you consider your condition personal, please just say so. We will understand.
- Inform the reception staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least five working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.